Do you offer refunds/exchanges?
As the items are custom made, at this time we do not offer refunds/exchanges.
For any damaged items email [email protected] to dispute claim.
Please ask questions prior to purchasing to ensure satisfaction!
By visiting our Website, you are accepting the practices described in this Policy. If you do not agree to the terms of this Policy, please do not use the Website.
Returns and exchange details:
Refunds are only available in the event an item is damaged in transit and I am unable to replace the item(s). If your item has arrived damaged, I will require photos of the damaged package and items in order to issue a replacement order or refund. Replacements are available in the event that I made an error and every effort will be made to ensure replacements are shipped quickly!
Refunds or replacements are NOT available for items shipped to the address you requested and show as delivered. Please keep an eye on your tracking. If it shows delivered and you do not have it, be sure to check with your postal service. I am not responsible for the mistakes of the US Postal Service.
I am happy to cover the shipping costs for exchanges for my OWN mistakes. Exchanges will be shipping with the same type of shipping purchased on the original order.
What if recieve a damaged or defective item or an order with missing items?
If you receive a damaged, defective item or an incomplete order, please contact our customer support team within 48 hours of receiving the item. We will provide you with instructions on how to return the item and issue a refund or exchange.
Can I cancel or modify my order after it has been placed ?
We typically process orders quickly, so it may not be possible to modify your order once it has been placed. You may cancel an order before it has been dispatched but you cannot cancel it after it has been fulfilled. If you do not want an order after it has been fulfilled and dispatched, you must wait for the item to arrive and then you must contact us for futher help or informtation.
Refunds are not available for any items that were received in good condition.
Refunds are NOT available for items where a proof was received and approved.